Customer behaviour important for marketers

It is important that you understand where your customers look to for information do they use search engines. Consumer behavior is the study of individuals and organizations and how they select and use products and services.

They then decide, especially for repeat customers on the brand, eg Apex Tax Accountants on an emotional basis. By the s, marketing began to adopt techniques used by motivation researchers including depth interviews, projective techniques, thematic apperception tests and a range of qualitative and quantitative research methods.

What is Consumer Behavior?

Some purchase decisions are made by groups such as families, households or businesses while others are made by individuals. You can ask specific questions, or investigate consumers talking about your brand. While an older generation might have been more open to accepting Ford's brusque evaluation, younger consumers will certainly not consent to any such arrangement.

Google Analytics — Analytics can be used to tell you where your traffic is coming from. This is one area in marketing that is grossly under-represented in contemporary academic and media discussions. This is because they feel a trust and loyalty to the company, based on previous quality of services and customer service.

Consumers are active decision-makers. Routinized problem-solving Repeat purchases or habitual purchases Consumers become aware of a problem in a variety of ways including: Companies now realize that they need to offer a wide variety of products, services, colors and fashions to appeal to an ever-changing customer base.

Expand the knowledge base in the field of marketing, Apply marketing strategies toward a positive affect on society encourage people to support charities, promote healthy habits, reduce drug use etc.

Consumer behaviour

The decision model assumes that purchase decisions do not occur in a vacuum. What Are They Buying. The company website is most likely the first port of call for a customer looking for more information about the brand, and so it is important that the website is clear and concise in the information it offers and the way it presents this information.

Even within these groups, there can be a wide diversity of characteristics. At the same time, understanding consumer behavior can help to chart the future growth and trajectory of organizations.

In a family unit, the adult female often makes brand choices on behalf of the entire household, while children can be important influencers The Initiator the person who proposes a brand or product for consideration something in return ; The Influencer someone who recommends a given brand; The Decider the person who makes the ultimate purchase decision; The Purchaser the one who orders or physically buys it; The User the person who uses or consumes the product.

Blog comments — Comments on your blog can be a good way of discovering any questions your audience might have. In the digital age, there are an increasing number of customers purchasing online through company websites and 3rd party seller websites, via mobile apps or even through social media.

The Importance of Consumer Insights in Today's Marketing Strategies

Even Europe can't be looked at as one giant market; anthropologists will be needed to study the differences from country to country, and even within the various regions of each country. Consumers can have both positive and negative beliefs about a given brand.

View all posts by Tim Friesner Posted on. Social theory suggests that individuals have both a personal identity and a social identity. The programme can be more relevant if it is based on the study of consumer behaviour. Useful for Dealers and Salesmen: A more in depth definition will also include how that process impacts the world.

Information search describes the phase where consumers scan both their internal memory and external sources for information about products or brands that will potentially satisfy their need. Are They Buying For Others. The ones that use or consume your products or services can have a big influence on the buyer so you need to make sure you consider both in your marketing.

The Importance Of Understanding Your Customers’ Buying Behaviour

If the brand offers a range of products and services, it needs to be determined which of these are most popular and how regularly customers purchase these. The implication for marketers is that relevant brand information should be disseminated as widely as possible and included on any forum where consumers are likely to search for product or brand information, whether traditional media or digital media channels.

So, a marketer can easily come to know the changes taking place in the market. It is in this light where understanding consumer behavior becomes extremely important for an organization.

To make the right marketing choices, you need to understand where your customers prefer to purchase from. Consumers now represent a complex mixture of Baby Boomers, Gen Xers, and Gen Yers, all vying for the attention of corporate planners.

It is important for marketers to study consumer behaviour. It is important for them to know consumers as individual or groups opt for, purchase, consumer or dispose products and services and how they share their experience to satisfy their needs.

Consumer behavior is the study of how people make decisions about what they buy, want, need, or act in regards to a product, service, or company.

The three factors that affect consumer behavior. The Importance of Consumer Behavior to Marketers Abstract In this report, we are going to discus the importance of consumer behavior study, knowledge and understanding to marketers, and how it will have a positive impact on the organization growth and revenue.

Today, consumer behaviour (or CB as it is affectionately known) is regarded as an important sub-discipline within marketing and is included as a unit of study in almost all undergraduate marketing.

The Importance of Consumer Behavior to Marketers Essay The Importance of Consumer Behavior to Marketers Abstract In this report, we are going to discus the importance of consumer behavior study, knowledge and understanding to marketers, and how it will have a positive impact on the organization growth and revenue.

"All marketing decisions are based on assumptions and knowledge of consumer behavior," (Hawkins and Mothersbaugh, ). Researching consumer behavior is a complex process, but understanding consumer behavior is critical to marketers-they can use it to.

Customer behaviour important for marketers
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Understand The Customer’s Buying Behaviour | Oxford College of Marketing Blog